WordPress help via Skype and remote desktop

wordpress supportBecause of the popularity of WordPress and its place as a default web design tool in the services of many UK hosting and internet service providers, these days I regularly provide remote WordPress help and support for people who are using it to create and maintain their own web sites using the self-hosted (wordpress.org) version. If you can master the intricacies of WordPress it’s a very powerful and cost-effective way to manage your web site or blog, but it’s also quite easy to accidentally delete a bit of important code and see your pages fall apart before your eyes. I don’t do training seminars, but if you have hit a problem with your WordPress site please get in touch. Anything such as a widget or plugin that’s misbehaving, perhaps you are struggling with Yoast SEO, e-commerce plugins or themes, or you can’t get the sidebars or page styles to behave the way you want, etc.   I can also help with services around site promotion and analytics such as Google My Business and Webmaster Tools.

Before getting in touch for WordPress help – do try:

  • disabling any plugins you recently installed, which might resolve the problem
  • seeing if your host has a backup of your site from last night, which they can restore
  • Googling the issue you are having (particularly looking for any support discussion forums related to the theme or plugins you are using).

The answer might already be out there.

If your site is hosted on the wordpress.com domain (e.g. mywebsite.wordpress.com), this is a more restricted version of WordPress with lower levels of functionality. For help with these web sites or blogs, your best first point of contact is their own support service, support.wordpress.com.

Also please note that for problems related to secure (SSL) hosting your first port of call should be to your web host’s technical support team in case there is a configuration issue they need to resolve.

Skype- or remote-desktop-based WordPress help, and 1-1 support

If you are in the Cheddar (Somerset) area you can come to me (cheapest) or I can travel to your premises, and work with you to unravel the problem you have encountered. However for most customers these days, a Skype or FaceTime call (via a tablet or phone) with a remote desktop session is the preferred option. It means we can have audio and video running with “hands free” for typing into WordPress on a laptop or desktop computer, without landline call costs. With remote desktop, I can also provide WordPress support by driving your computer from my desk, so you can see the click actions needed happening before your eyes. You can book a session via the contact form on this site, available in half-hourly slots for £18 (no VAT).

About Remote Support

My Remote Support service is most usually called on for WordPress assistance but it can be used for many other purposes including social media support, email configuration and more. It lets me see what you can see on your screen.

Download Team Viewer then open / run / install the file that you receive. It’s a free download and works on all platforms (Mac, PC etc.). It’s completely safe, it’s not a virus or spyware, and doesn’t allow hackers to access your computer. There are two passcodes you’ll need to give me either over the phone, email, or Skype, which will allow only me to connect for the duration of the support session. Once the session has ended the codes are invalid. You can safely leave the tool installed for future sessions (many other internet support services use the same tool as well) – it poses no security risk, the only people who can connect are people you have given the passcodes to.

Wordpress help from KaywebsWhen connecting, you will see this logo to reassure you. Once we have connected, I will be able to see your screen, move your mouse, click on files and type as if I was using your keyboard. We can also use text, audio or video chat, within the session itself – or we can have a separate phone or Skype session running. It’s a much more efficient way to solve a problem you may be experiencing, rather than me tell you to “click this and try that” while talking over the phone, without me seeing what you are seeing. And certainly a lot easier than me getting in the car to drive over to your place (which is what I used to have to do for customers back in the day) or you packing up your laptop and coming here!

Please arrange your WordPress help session beforehand via phone or email, and also sort out your payment. Existing web site customers will usually be covered by billing arrangements already in place.  New customers just needing a remote support session can pay for up to a 30 minute session via Paypal using this button:



Team Viewer Voucher Offer

If you could use Team Viewer in your business to offer remote support to others, ask me for a voucher code for a discounted price.

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